PRIVACY AND DATA PROCESSING POLICY

At Íntima Pleasure, we take the security and confidentiality of your personal information very seriously. This Privacy Policy describes how we collect, use, store, and protect the data you provide us when browsing and making purchases on our platform, in compliance with Panama's Law 81 on the Protection of Personal Data.

1. Information We Collect

To efficiently and discreetly process and deliver your orders, we collect only strictly necessary data:

  • Identification and Contact Data: Name, surname, email address, and contact phone number.
  • Delivery Data: Exact residential, office, or reception point address for door-to-door shipping coordination.
  • Billing Information: Data required for the issuance of the official electronic invoice in Panama.

2. Use and Purpose of Information

Your personal data is used exclusively for the following legitimate purposes:

  • To process, prepare, and dispatch your orders through our logistics network.
  • To generate and send the electronic invoice corresponding to your purchase.
  • To send notifications and updates about the status of your shipment via email or direct messages (WhatsApp).
  • To provide customer service and technical support for any questions or warranty requests.

3. Confidentiality and Sharing with Third Parties

Íntima Pleasure does not sell, rent, market, or transfer your personal data to third parties under any circumstances.

We only share strictly necessary information with trusted service providers essential to complete the transaction:

  • Logistics Companies (Multientregas): We share exclusively your name, address, and contact phone number to enable door-to-door delivery.
  • Authorized Payment Gateways: Financial transaction processing is carried out directly on secure and encrypted payment platforms. Íntima Pleasure does not store or have access to credit card numbers or bank credentials.

4. Data Security

We implement technical and administrative security measures (including SSL encryption across our entire website) to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. User Rights (ARCO)

In accordance with Panamanian legislation, you always have the right to Access, Rectification, Cancellation, and Opposition (ARCO Rights) regarding your personal data. If you wish to update your information, request the deletion of your account, or unsubscribe from our communications, you can write to our official customer service email.