FAQ & CONTACT
Do you have questions about how to place your order, our discreet packaging, or delivery times in Panama? Here we answer the most common questions to help you shop with complete peace of mind.
Frequently Asked Questions (FAQ)
1. How are shipments packaged? Will anyone know what I bought?
Privacy is our top priority. All orders are dispatched in completely neutral and opaque envelopes or boxes, with no images, logos, or descriptions of the contents on the exterior label. No one, not even the courier, will know what's inside your package.
2. What are the shipping days and how long does it take for my order to arrive?
We schedule dispatches 3 times a week: Monday, Wednesday, and Friday. We offer direct door-to-door deliveries throughout Panama:
- Panama City: Up to 24 business hours from the dispatch day.
- West Panama and Interior: 24 to 48 business hours from the dispatch day.
- Remote Areas (Darién, Bocas del Toro): 48 to 96 business hours.
3. Do you accept returns or exchanges?
Due to strict reasons of hygiene, public health, and sanitary safety, we do not accept exchanges or returns on intimate use items once delivered. We only process replacements in case of proven manufacturing defects within the first 24 to 48 hours of receiving the package.
4. How do I receive my purchase invoice?
All purchases generate an official electronic invoice, which will be sent to your email within 2 to 3 business days after your payment confirmation.
5. Do I need to be of legal age to purchase?
Yes. Access to our store and the purchase of our products are strictly reserved for individuals over 18 years of age.
Need personalized attention?
If you have any questions about a product, need discreet advice before purchasing, or require assistance with your order status, we are available to help you:
- Direct WhatsApp: Message us for fast and confidential assistance.
- Email: Send us your questions, and we will respond as soon as possible.
- Hours of Operation: Monday to Saturday from 9:00 a.m. to 6:00 p.m.
